FacetPhone is a state-of-the-art
IP-PBX telephone system with an outstanding feature set. The FacetPhone
business phone system will produce immediate customer benefits through improved customer service, higher
productivity and lower administrative costs. Some of the features that set FacetPhone apart are:
- Presence Management & Call Control with FacetPhone GUI for All Desktops
- Visual Voice Mail with Unified Messaging and an Array of Delivery Options
- Easy Integration with Your Software Applications Through UTAPI(TM) and NetTAPI(TM)
- Advanced Call Center Functionality
- Powerful and Flexible IVR system
- Enterprise Instant Messaging
- Call Recording and Monitoring
- Seamless Branch Office and Teleworker Integration
- Built-in Conferencing and Conference Bridging
The FacetPhone graphical user interface works on most any desktop or laptop computer, including Windows,
MAC & Linux/UNIX desktops. We strongly encourage you to take a look at FacetPhone VoIP PBX via a live web
demonstration which can be scheduled at your convenience. Just let us know a good day and time for you
(takes less than an hour).
Open Systems' TRAVERSE Integrates with FacetPhone
Open Systems' TRAVERSE software is now integrated for use with the FacetPhone VoIP phone system.
The FacetPhone interface with TRAVERSE can save customers thousands of dollars through higher employee
productivity. Equally important, this interface gives companies a complete history of all telephone
customer contacts, whether inbound or outbound. This is a huge benefit for companies by allowing them to
provide better customer service and providing a complete audit trail of all customer contacts. The TRAVERSE
and FacetPhone integration can easily save over a minute per employee telephone converstation. And much like
written documentation, being able to track customer history and transactional detail of telephone conversations
is an important capability for many companies.
The TRAVERSE integration allows system users to quickly and easily dial right from their TRAVERSE contact
information. Equally or even more important, users can get a 'screen pop' of the customer information on
an inbound call based on the telephone callerID information. This saves precious time since the user does not have
to search for the calling company in the TRAVERSE system.
FacetPhone Overview
Brochure
